Refund
Policy
* All
products listed under a particular category may not have the same
return/replacement period. Kindly check the respective item's applicable
return/replacement policy on the product page.
Category
Return
Period after Delivery or Installation as per seller norms.
APPLIANCES:
REFRIGERATION
Ripening
Chamber, Blast Chillers, Ice Machines, Water Chillers, Cold Room Spares,
Freezer Room, Cold Room, Under Counter Freezer, Flake Ice Machine, Ice Crusher,
Under Counter Chiller, Blast Freezer, Back Bar Bottle Chiller, Batch Ice Cream
Freezer, Chest Freezer, Four Door Chiller, Glass Top Freezer, Half Freezer Half
Cooler, Island Showcase, Shake Freezers, Softy Machines, Two Door Chiller,
Ultra Low Temp Chest Freezer, Ultra Low Temp Upright Freezer, Upright Showcase
Freezers etc.
COMMERCIAL
KITCHEN
Cabinets,
Roller, Dinnerware Sets, Catering Equipment’s, Cutting Machines, Barneque Equipment’s,
Peeling Machine, Pre Preparation Equipment’s, Rack/Trolleys, Roti Maker, Sink,
Spoon Sets, Burners, Hand Blender, Mixer Grinder, Sealing Machine, Plate
Warmer, Chocolate Melter, Water Boiler, Shawarma Machine, Salamanders, Pulvirizer,
Buffet Stand, Food Processor, Atta Maker/Mass Mixer, Chopper, Sandwich Maker,
Kabab Stand, Mixer, Dispenser, Juice Extractor, Juice Dispenser, Sausage
Nauting Machine, Electric Sausage Filler, Display And Service Counters, Bhalla
Papdi Counter, Aloo Tikki Counter, Chilla Display Counter, Salad Counter
Display, Curved Glass Hot Counter, Display And Service Counters, Counter Top
Cold Showcase, Ice Cream Counter Display etc.
Note:
Return
Period after Delivery is applicable if product received is Defective or damaged
or not as described.
If you have
received a damaged or defective product or if it is not as described, you can
raise a replacement request on the Website/App/Mobile site within the
applicable Returns Policy period. In a rare event of the replacement being
defective/damaged or not as described on the product page, a full refund will
be provided by the seller once they receive the product.
View list of
all non-returnable products here.
For products
where installation is provided by Aajjo.com:
Please do
not open the product packaging by yourself. Aajjo.com authorized personnel
shall help in unboxing and installation of the product.
The return
period for such products commences from the date of installation.
Returns
Processing
If you're
facing any issues with a product purchased on Aajjo.com, we shall help by
verifying and trying to resolve your product issue as part of the return
verification process. The Issue resolution steps may be shared with you as
self-help, or with assistance over call or a Aajjo personnel may visit your
place.The seller will arrange for a replacement if the issue has not been
resolved.
Issue
resolution steps will be available for products like mobiles, tablets, laptops,
large appliances, electronics, home appliances, furniture etc.
In case the
product is not in stock or has been permanently discontinued, the refund for
the entire product or part(s) of the product will be provided by the seller.
Returns
Pick-Up
In case of
returns where you would like item(s) to be picked up from a different address,
the address can only be changed if pick-up service is available at the new
address.
During
pick-up, your product will be checked for the following conditions.
Undamaged
Product
The product
should be undamaged and without any scratches, dents, tears or holes.
Undamaged
Packaging
Product's
original packaging/box should be undamaged.
Definition: 'Refund' is defined as the action of giving back the item purchased by
the Buyer to the Seller on the Aajjo.com website. Following situations may
arise:
Item was
defective
Item was
damaged during the Shipping
Products was
/ were missing
Wrong item
was sent by the Seller.
Return could
also result in refund of money in most of the cases.
Points to be
noted:
Seller can
always accept the return irrespective of the policy.
If Seller
dis-agrees a return request, Buyer can file a dispute.
We encourage
the Buyer to review the listing before making the purchase decision. In case
Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer needs
to raise the return request within the return period applicable to the
respective product.Once Buyer has raised a return request by contacting Us on
Our Toll Free Number, Seller while closing the return ticket can select one of
the following:
Replace
after shipment collection - Seller has agreed to wait for the logistics team to
collect the shipment from the buyer before replacing it)
Refund after
shipment collection - Seller has agreed to wait for the logistics team to
collect the shipment from the buyer before refunding)
Refund
without shipment collection - Seller has agreed to refund the buyer without
expecting the original shipment back)
Replace
without shipment collection - Seller has agreed to replace the order without
expecting the original shipment back)
In the event
the Seller accepts the return request raised by the Buyer, Buyer will have to
return the product and then the refund shall be credited to the Buyers account.
In case the
Seller doesn't close the ticket in 3 days from the date of intimation to the
Seller about the refund request, the refund request shall be settled in favor
of the Buyer.
Shipping
cost for returning the product shall be borne and incurred by the Seller.