Refund Policy

* All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page.

Category

Return Period after Delivery or Installation as per seller norms.

APPLIANCES:

REFRIGERATION

Ripening Chamber, Blast Chillers, Ice Machines, Water Chillers, Cold Room Spares, Freezer Room, Cold Room, Under Counter Freezer, Flake Ice Machine, Ice Crusher, Under Counter Chiller, Blast Freezer, Back Bar Bottle Chiller, Batch Ice Cream Freezer, Chest Freezer, Four Door Chiller, Glass Top Freezer, Half Freezer Half Cooler, Island Showcase, Shake Freezers, Softy Machines, Two Door Chiller, Ultra Low Temp Chest Freezer, Ultra Low Temp Upright Freezer, Upright Showcase Freezers etc.

COMMERCIAL KITCHEN

Cabinets, Roller, Dinnerware Sets, Catering Equipment’s, Cutting Machines, Barneque Equipment’s, Peeling Machine, Pre Preparation Equipment’s, Rack/Trolleys, Roti Maker, Sink, Spoon Sets, Burners, Hand Blender, Mixer Grinder, Sealing Machine, Plate Warmer, Chocolate Melter, Water Boiler, Shawarma Machine, Salamanders, Pulvirizer, Buffet Stand, Food Processor, Atta Maker/Mass Mixer, Chopper, Sandwich Maker, Kabab Stand, Mixer, Dispenser, Juice Extractor, Juice Dispenser, Sausage Nauting Machine, Electric Sausage Filler, Display And Service Counters, Bhalla Papdi Counter, Aloo Tikki Counter, Chilla Display Counter, Salad Counter Display, Curved Glass Hot Counter, Display And Service Counters, Counter Top Cold Showcase, Ice Cream Counter Display etc.

Note:

Return Period after Delivery is applicable if product received is Defective or damaged or not as described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

View list of all non-returnable products here.

For products where installation is provided by Aajjo.com:

Please do not open the product packaging by yourself. Aajjo.com authorized personnel shall help in unboxing and installation of the product.

The return period for such products commences from the date of installation.

Returns Processing

If you're facing any issues with a product purchased on Aajjo.com, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Aajjo personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

Returns Pick-Up

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions.

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/box should be undamaged.

Definition: 'Refund' is defined as the action of giving back the item purchased by the Buyer to the Seller on the Aajjo.com website. Following situations may arise:

Item was defective

Item was damaged during the Shipping

Products was / were missing

Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Points to be noted:

Seller can always accept the return irrespective of the policy.

If Seller dis-agrees a return request, Buyer can file a dispute.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the return request within the return period applicable to the respective product.Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following:

Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)

Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back)

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.

Shipping cost for returning the product shall be borne and incurred by the Seller.