Neron Dial X Contact Center Solution

Service Details

DIALX is a native application designed for the Neron NXG Series IP PBX. Application provides telephony automation, call detail record (CDR) and call recording monitoring, and device status monitoring on cloud or on-premises. It is designed with an MQTT event API, allowing for real-time updates and alerts.Features: Telephony Automation: DIALX provides telephony automation, allowing businesses to automate tasks such as call routing, call forwarding, and voicemail management. CDR and Call Recording Monitoring: The application provides CDR and call recording monitoring, allowing businesses to monitor call activity and ensure compliance with regulatory requirements. Multiple Device Support: DIALX supports multiple NXG Devices SIP PBX and VoIP Gateways allowing users to access the application from anywhere. MQTT Event API: The application is designed with an MQTT event API, allowing for real-time updates and alerts, improving operational efficiency and reducing response times. Centralized CDR Monitoring: DIALX provides centralized CDR monitoring, allowing businesses to view call activity and analyze data from a single location.