Terms and conditions | Aajjo.com

Terms & Conditions

Terms & Conditions


This document is about terms and conditions for aajjo.com and the revised requirements relating to various decrees. The document is publishing rules and regulations and terms of use for access or usage of aajjo.com website.


 


The domain name aajjo.com is owned by aajjo with its registered office at I-24, Sec-1, Bawana Industrial Area,Delhi-110039, India. Your use of the aajjo’s Website and services are ruled by the following terms and conditions as applicable to the Website including the applicable policies which are integrated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction.


 


For the tenacity of these Terms and Conditions, wherever the perspective so requires visitors shall mean any usual or legal person who has contracted to turn into a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. aajjo lets User to surf the Website or making purchases with registering on the Website.


 


When youutilize any types of services provided by usover the Website, You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be considered to be assimilated into this Terms & Conditions. We reserve the right, at our sole preference, to change, adapt, add or remove portions of these Terms & Conditions, at any time without any previous written notice to you. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you fulfill with these Terms & Conditions, We grant you a personal, non-exclusive, non-transferable, limited treat to enter and utilize the Website.


 


ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or explicitly accepting these Terms of Use, You also agree to be inevitable by aajjo as amended from time to time.


 


Membership Eligibility


Use of the Website is accessible only to persons who can create legally binding contracts. If you are a minor i.e. under the age of 18 years, you are not eligible to register at aajjo website and shall not use the website and do any transaction with aajjo.com. As a minor if you wish to use our website, such transaction may be made by your legal guardian or parents on the Website. aajjo.com keeps up the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to aajjo's notice or if it is revealed that you are under the age of 18 years.


 


Your Account and Registration Obligations


If you use the Website, You shall be accountable for preserving the privacy of your Display Name and Password and you shall be liable for all activities that ensure under your Display Name and Password. You come to an understanding that if You provide any information that is fallacious, imprecise, not current or unfinished or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indeterminately suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.


 


Platform for Transaction and Communication


The Website is a platform that Users use to meet and interrelate with one another for their transactions. aajjo is not and cannot be a party to or control in any manner any transaction between the Website's Users.


 


Use of the Website


You agree, accept and approve that your use of Website shall be rigorously governed by the following binding principles:


 


1. You are not eligible to host, display, upload, modify, publish, transmit, update or share any information which:


(a) belongs to another person and to which You does not have any right to;


(b) is totally harmful, distressing, irreligious, offensive, obscene, pornographic, pedophilic, defamatory, intrusive of another's privacy, hateful, or racially, culturally objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "licentious representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;


(c) is misleading in any way;


(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;


(e) harasses or advocates harassment of another person;


(f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";


(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;


(h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];


(i) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;


(j) Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);


(k) Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;


(l) Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;


(m) contains video, photographs, or images of another person (with a minor or an adult).


(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;


(o) Engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Website.


(p) Solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;


(q) Interferes with another USER's use and enjoyment of the Website or any other individual's User and enjoyment of similar services;


(r) Refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.


(s) Harm minors in any way;


(t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;


(u) violates any law for the time being in force;


(v) Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;


(w) Impersonate another person;


(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancel bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;


(y) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.


(z) shall not be false, inaccurate or misleading;


(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.


(ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;


 


2. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content..


 


3. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.


 


4. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website.


 


5. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by Us including the terms aajjo.


 


6. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.


 


7. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Us on or through the Website or any service offered on or through the Website.


 


8. You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of aajjo.


 


9. From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.


 


10. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser.


 


11. aajjo shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).


 


Disclaimer of Warranties and Liability


This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, aajjo does not warrant that:


• This Website will be constantly available, or available at all; or


• The information on this Website is complete, true, accurate or non-misleading.


 


aajjo will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. aajjo does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.


Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.


You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with us, you consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.


 


Services


Payment


While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:


 


Lack of authorization for any transaction/s, or


Exceeding the preset limit mutually agreed by you and between "Bank/s", or


Any payment issues arising out of the transaction, or


Decline of transaction for any other reason/s


 


All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.


Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.


 


Product Description


aajjo we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.


 


Limitation of Liability


IN NO EVENT SHALL aajjoBE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.


 


POLICIES


Profanity Policy


aajjo prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.


This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).


Please report any violations of this policy to the correct area for review:


Report offensive Display Names


Report offensive language in a listing or otherwise


If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.


Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.


Flipkart will consider the circumstances of an alleged policy violation and the user's trading records before taking action.


Violations of this policy may result in a range of actions, including:


Limits placed on account privileges;


Loss of special status;


Account suspension.


 


Disputes (Resolutions) Policy


Overview


Generally, transactions are conducted smoothly on aajjo. However there may be some cases where both the Buyers and Sellers may face issues. At aajjo, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.


What is a 'dispute'?


A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.


How does a 'dispute' occur in the Marketplace?


Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.


It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.


What are the various types of 'disputes'?


Following are the indicative examples of potential disputes:


1. Wrong item received


2. Item Not as described


Damaged or Seal broken on Product


Part/Accessory missing


Item not Compatible


Seller Description/Specification Wrong


Defective (Functional issues)


Product not working and Manufacturer claims invalid Invoice


In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then aajjo will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.


 


Buyer Protection Program


In case of a dispute where the Seller is unable to provide a refund or a replacement, aajjo will actively work towards reaching a resolution.


The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller.


In due course of resolution, aajjo’s Customer Support Team will facilitate a conference call including the Seller and the Buyer.


When a dispute has been raised, aajjo may provide both the parties’ access to each other’s Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from aajjo for settling the dispute.


Buyer Eligibility and Restrictions


• Only the Buyers who have purchased the product on aajjo are eligible for the Buyer Protection Program.


• Buyers can file a dispute within 45 days from the date of delivery of the product


• Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.


• To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue.


• Fraudulent charges and claims are not covered under Buyer Protection Program


• If the Buyer has already initiated chargeback through the credit card issuingbank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.


• Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.


• Through the Buyer Protection program, aajjo does not provide any guarantee/warranty to Buyers for products sold on aajjo against technical/manufacturing defects.


• Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. aajjo shall verify the disputes so raised and may process only such claims that are valid and genuine.


• aajjo shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.


• Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.


• aajjo reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, aajjo may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.


• Decisions made by aajjo under the Buyer Protection Program shall be final and binding on its Users.


• aajjo reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.


• Through this program, aajjo shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.


• aajjo Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.


 

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