Contact Center Dialer Software

Service Details

Contact Center Solutions or Contact Center Services. To get the best solution in low budget, Aria offers the smart voice logger along with the features of the dialer. In today''s business scenario it is mandatory to keep a record of all the communication held between the client and the executives. This contact center solution provides all the features from the recording of incoming and outgoings calls to reporting, monitoring, a performance of the agents. Aria has utilized available sources to produce an outstanding PC based voice logger with rich functionalities. ARIA-5002 is two Channel Voice Recording System with USB connectivity which can be used with direct GSM FCT, telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc and can have n number of connected agents.This amazing solution comes along with the device and the software in which the software is installed in the computer and further agents can be logged in to their systems and can call via analog phones. It can have multiple connectivities possible.Features:Agent Screen :Aria CRM with 45 fields to enter Caller InformationThe agent can view missed call data in his panelSet call back-Can set alarm for the follow up with customers, once you will set the callback, you will get the reminder on your screen at the same time.Update Remarks, Fill disposition (Call Status, Feedback)Today call History- agents can get their current day reportCaller call History-On live call, you can check the previous history of the particular customer.Dialing Method :Click to dial-Dial Pad will be enabled on your screen to dial numbersManual -Dialing through Hard phone/Analog Phone/Dial PadAuto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.Admin Screen :Live MonitoringAdd, Edit & Delete multiple User/Campaign/ACD groupIntegration Of Customer CRM-if customer is having own CRM we can integrate with our systemDisposition up to 3 levelScript ManagerCRM Builder100% RecordingQueue Management-if all agents are busy, calls can be in the queueRole ManagementMIS ReportsIVRS ReportDial ResultApplication: Wherever you talk about communication or call center, ARIA stands along with the solution you require. With the product that would give you effective and relevant output.It can be applied inReal EstateTravel and tourismCall CentersBusinessAirlinesHospitalsInsurance sectorGovernment Sector