Contact Center Solutions

Service Details

The Contact Center Solutions or Cloud-Based Call Center Solution offered by us are designed perfectly to meet the requirements as the customers' first touch point and play the powerful role in well-maintaining customer relationships. The contact center software solutions also help in building company's brand image and effectively handle the process handling demands of contact centers with flawless handling of inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-deskFurther, these all-inclusive solutions are also ideal for handling business processes like Customer supportTelemarketing and salesCollectionsTechnical supportMarketing researchHelpdeskModels Offered :The different models offered by us under the contact center solutions include :ARIA CCS-IVRIt's among the best IVR toolkit solutions and is based on Intel Dialogic CTI board. Some of the standard features that make the model highly demanded in the market include drag & drop option that allows users to make their own call flow. Being a complete database independent toolkit, based on XML, it also comes with ACD for customer care and also have possibility of getting integrated with all ODBC compatible database like My SQL, Oracle, MS Access as well as the third-party database like ERP or CRM. Further, it can also be integrated with other offered solutions including ARIA TVRS & ARIA TVRS-ADVANCE that makes it a complete contact center solution.ARIA CCS-COMPLETE CONTACT CENTER SOLUTIONSThe Aria CCS is an asterisk based complete contact center solutions that meets defined call center requirements weather inbound or outbound. Having flexible GUI, it allows customers to make their own call flow of IVR. The product can be used in domestic and international call centers. Further, some of the standard features of the solutions offered include well defined Client/ Server Architecture, Option of agent login & logout, Admin/supervisor terminal for monitoring agents, Comprehensive agent MIS, Recording of messages, Handling multiple IVR Scripts and others.ARIA CCS-LITEAria CCS-Lite offered by us are suitable auto dialers for domestic call centers and are designed to match up with complete requirements of ideal call center, be it inbound or outbound. These come with features like agent log-in/log-out, Break option, Incoming pop-up, Outgoing auto & preview dialing options, MIS report, Live monitoring of agents & calls, Work with/without PBX and others that makes it ideal solution to work with GSM FCT. ARIA TVRS ADVANCEAria TVRS advance solutions offered by us comes as an advanced version of ARIA TVRS and apart from voice logging, it is designed to provide all MIS and other features including Agent log-in/log-out, Break features, Live agent monitoring with historical reporting, Allowing customized incoming call pop-ups & disposition option, Integration choice with third-party database or CRM, MS Access & MS SQL database support, CD/remote location network backup, Web-based remote access, Multisite remote live monitoring, GSM recording with FCT, Industrial grade hardware and others.