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Hospitality and Retail

Hospitality retail management reflects the feeling of familiarity and security that customers experience when they enter a hotel, pub, restaurant or other establishment and know what level of service and quality to expect according to the Conrad Lashley book, “Hospitality Retail Management.” In e read more...ssence, hospitality . Lashley explains that hospitality retail management focuses on managing the customer experience to provide consistent service, presentation and quality show less

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